Frequently Asked Questions

What is mysnapp?

mysnapp connects you to the worlds you love, giving you the opportunity to shop your favourite TV shows, music videos, films and much more.

How do I download mysnapp?

You can download mysnapp from both the iOS and Android App Stores. We also have a website which you can browse and shop from. Just visit

How much does mysnapp charge for its services?

mysnapp is free to use: All items available through mysnapp are priced as per the retailer’s websites.

What is “Secret Buy”?

The ‘Secret Buy’ section is updated daily with stylish finds and exclusive offers from our retail partners just for you. But remember, it’s a secret.

How do I find my wishlist?

Just swipe to your account and you will see your wishlist. Then just tap on wishlist to see all the items you added.

Will you tell me when new content goes live on the app and website?

Yes we will. Be sure to allow Push Notifications when prompted to do so, so we can let you know when new content is available to shop on mysnapp. If you accidentally click "Don't Allow", you can still enable Push Notifications by opening your phone's settings and enabling them for mysnapp. We will always limit the number of push notifications you receive each day.

Can I contact you about new content I would like to see on mysnapp?

Just email with any suggestions or feedback and we will make sure we will get back to you asap.